The Toronto Street Medical Centre (TSMC) is committed to providing a safe, secure, and respectful environment for all patients and staff.

Words or actions that make others feel threatened or demeaned will not be tolerated and decisive action will be taken to protect patients and staff.

Disruptive Behaviour

The Toronto Street Medical Centre considers the use of inappropriate words, actions, or inactions as disruptive behaviour.

Inappropriate Actions/Inactions:

• Violence (physical attacks or threats of harm)

• Intimidation

• Throwing, damaging property, or breaking things

• Unwelcomed physical contact

• Failure to observe TSMC policies and/or contracts

• Refusing to leave the property

Inappropriate Words (in person, by phone, or any means of communication):

• Abusive language and yelling

• Disrespectful or demeaning language/comments

• Remarks, jokes, or innuendos that degrade, ridicule, or offend

• Discriminatory remarks

• Threats or threatening behaviour

• Bullying

• Sexual harassment

Immediate action will be taken when incidents described above occur.

Individual(s) may be asked to leave, the police may be called, or the individual(s) may face dismissal from our practice.